Frequently Asked Question
We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Car Park Chester.
Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.
Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.
General Information
Where is Car Park Chester Located?
Car Park Chester is situated on Newgate Street, Chester, CH1 1DE. It’s conveniently located within walking distance of Grosvenor Shopping Centre, Chester Cathedral, Chester Train Station, and a variety of restaurants, hotels, and key attractions.
What are the rates for pay parking?
What payment methods do you accept?
Where Can I Find the Pay Stations?
Do you have a ‘Pay Later’ option at ticketless car parks?
Do you offer monthly, quarterly, or annual parking permits?
Can I reserve a parking spot?
I’m a season ticket holder. What if I can’t find a space?
Is the car park safe and secure?
Parking Accessibility & Vehicle Types
Do you have dedicated parking for disabled drivers?
Do you have dedicated parking for parents with children?
Is there a specific parking area for motorcycles, bicycles, or scooters?
Do you have designated spots for electric vehicles?
Can I park a van, minibus, or motorhome?
Facilities & Assistance
Are there luggage trolleys available?
Are there car wash or detailing services at the parking space?
Can I get assistance if I lock my keys in the car?
Reporting Issues & Customer Support
How do I report a fault with a parking machine?
What should I do if I see someone misusing a disabled or parent and child space?
How can I contact customer support?