Privacy Policy

Privacy Policy

At Car Park Chester, we respect your privacy and are committed to protecting any personal information you share. This Privacy Policy explains how we collect, use, and protect your data when you use our car park, website, and payment services.

1. Information We Collect

We may collect and process the following information:

  • When you contact us, provide your details (name, email, phone number).
  • Vehicle registration number for Hozah® Auto Pay and number plate recognition at pay stations.
  • Payment details when using card payments at pay stations or Hozah® AutoPay.
  • Usage data, such as entry and exit times, for parking management and security.
  • CCTV footage, as our car park is monitored 24/7 for security purposes.

2. How We Use Your Information

We use your information to:

  • Process parking payments through our Hozah® Auto Pay system and card-only pay stations.
  • Improve security by monitoring CCTV footage and vehicle entry/exit data.
  • Respond to customer inquiries via phone or email.
  • Ensure a safe and reliable parking experience for all customers.

3. How We Protect Your Information

We take security seriously and have measures in place to protect your data:

  • CCTV footage is securely stored and only used for security purposes.
  • Payment transactions are processed through secure and encrypted systems.
  • Access to personal data is limited to authorized personnel only.

We never sell or share your data with third parties unless required by law enforcement or legal obligations.

4. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask for corrections if your information is inaccurate.
  • Request data deletion, where applicable, under privacy laws.
  • Opt out of marketing communications if you have signed up for updates.

For any privacy-related requests, don’t hesitate to get in touch with us at:

📧 Email: [email protected]

📞 Phone: 01245 392 289

5. Cookies & Website Tracking

We may collect information using cookies to improve user experience when you visit our website. These help us:

  • Understand visitor behaviour to enhance our website.
  • Optimize payment processes for convenience.
  • Ensure security when accessing our online services.

You can manage or turn off cookies in your browser settings.

6. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to comply with new regulations or improve our services. The latest version will always be available on our website.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

📧 Email: [email protected]

📞 Phone: 01245 392 289

📍 Address: Newgate Street, Chester, CH1 1DE

🚗 Car Park Chester – Keeping Your Parking Experience Safe & Secure!